LCG Communications Hub

Contact Center

Fox Valley Pulmonary

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LCG Communications HubContact Center · Fox Valley Pulmonary

DEMO DATASigned in as Supervisor

Live Calls

Updates in real time

Caller	Number	Dialed	Menu selection	Status	Duration

Call Volume

Inbound calls

Menu Selections

What callers chose

Busiest Times

Calls by day and hour

Calls by Number Dialed

Which lines callers use

Menu Option Summary

Delivered to One Talk

Menu option	Calls	Share	Avg call length	Total talk time

Call Log

Date / time	Caller	Number	Dialed	Menu selection	Delivered to	Length	Recording

Every inbound call is recorded from the moment it reaches us, including transfers inside One Talk. Recordings are stored encrypted and kept for 12 months.

Call Recordings

Date / time	Caller	Number	Menu selection	Length

LCG Communications Hub · Powered by Lincoln Communications Group · Demonstration data only, no patient information

Recording

0:00 / 0:00